Video problems are probably the most complex issue to assist with. From personal computer settings, software adjustments and bugs, finding and diagnosing Video issues can be a real challenge. Below we have put together some common and useful tips to assist you with finding and correcting video problems.
First, just like your ISP would request if you called them with issues, we ask that you restart your computer AND reboot your Internet. Often, this can clear up loading issues or major video lag problems.
This is because you are not a monthly subscriber, you have purchased a trial membership. Trial memberships do not allow the viewing of videos. However, it allows you to look at the image sets that accompany the video to preview everything before you purchase a monthly membership.
All of our videos can be viewed through the most current Windows Media Player. By visiting the Windows Update Center you can be sure to have the most recent Windows Media Player and other updates which may correct software related Video issues.
If you continue to experience issues with Windows Media Player, please download VLC Media Player.
For MAC users, all our videos can be played on QuickTime. For best results please make sure you have the most recent version installed.
If you haven't already done so, try re-installing your Windows Media Player. This can sometimes correct driver and codex issues along with possible file ownership problems.
If all else fails, contact us and we will try to help work through the problems with you.
PC: Once you've logged into the site click on the desired scene thumbnail sample. Once you are viewing the scene in question, your download options are below the streaming video, and to the left. You can then right click on the desired download button and select 'Save as' or 'Save Link As' or 'Save Target As'.
MAC: HOLD down the "CONTROL" button (bottom left corner of a MAC keyboard) while clicking your mouse on the link. A menu comes up, and you select "save link as..." from that menu, a dialog box pops up that lets you either rename or save the file as it's already named.
Please note that not all models have downloadable clips available and downloadable content is only available for monthly memberships. Limited Trial members are only given access to image sets.
Answer 1: Some of our Movies, are very large full-length movies. If you are not able to stream the video then we recommend you download the video to your Computer.
Answer 2: You can increase the Buffer time for Windows Media Player. This may make the video load slower/buffer more at first but it will ensure a continuous playback of the video/movie.Personal Computers:
You can use Bandwidth Speed Test to help get an idea at how fast your Internet connection is. For instance my speed is 7.6 megabits per second. That is on the higher side of average.
Still having playing our videos? Then please Contact Our Support Staff for direct one on one help.